1. Validity of Contract of Sale, Product and Price Information

These conditions of sale apply to all purchases of goods from the online store.
The prices of products sold in the store are displayed next to each item. Shipping fees are added to the price and depend on the purchaser’s location and chosen shipping method. The final shipping cost is shown during checkout.

All prices are in Euros (€).

Product descriptions and details are provided directly on the product page.

2. Placing an Order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

Payments can be made securely via Maksekeskus AS, using the following methods:

Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele
Latvia: Swedbank, SEB, Citadele, Luminor
Lithuania: Swedbank, SEB, Luminor, Šiaulių Bankas
Finland: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki
Card payments: Visa, MasterCard

Note: When paying via a bank link, please confirm your order and then click “Return to merchant” to complete the process.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

3. Shipment

Orders are shipped to the following countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

At the moment, the online store ships only within the European Union (EU) and European Economic Area (EEA).
If you are outside these regions, please contact the seller to discuss possible delivery options.

The purchaser bears the shipping cost, which is displayed next to the chosen shipping method at checkout.

4. Delivery and Processing Time

All jewelry pieces are handmade, and processing times may vary depending on the item.

• Ready-made pieces: dispatched within 3–5 business days after receiving payment.
• Made-to-order or custom pieces (including anatomical jewelry): production time is typically up to 2 weeks before shipping.

Once the order is shipped, delivery time depends on the destination and postal service.
Customers receive a confirmation email once their order is on its way.

If there are any delays in processing or delivery, the customer will be notified by email.
In exceptional cases, the seller reserves the right to deliver goods within up to 45 calendar days.

5. Right of Withdrawal

After receiving the order, the purchaser has the right to withdraw from the sales contract within 14 days.

Exceptions to the Right of Withdrawal

Custom-made and anatomical jewelry

Jewelry created according to the customer’s measurements or customized design cannot be returned or exchanged, as these pieces are made specifically for the individual client and cannot be resold.

If the customer is not satisfied with the result, they should contact the seller within 3 days of receiving the order to find a suitable solution.
Where possible, the seller may offer an adjustment or repair if the issue concerns fit or technical execution.

The right of withdrawal does not apply if the purchaser is a legal person (company or organization).

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

Should you be dissatisfied, please contact me by email bianca@binna.ee  (within 14 days) of receiving your order to discuss your options. Should an exchange or possible return be necessary, the product must be returned in as “new” condition within 30 days of the original dispatch date.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

6. Defective Goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing bianca@binna.ee.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.

7. Direct Marketing and Processing of Personal Data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

8. Settlement of Disputes

All complaints regarding the online store should be sent by email to bianca@binna.ee.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.

The purchaser may also turn to the Online Dispute Resolution platform of the European Union.

The owner of the online store Binna (hereinafter referred to as the online store) is Binaural OÜ (17237539), located at Valdeku 100, Tallinn, Estonia.